Services: Advising and Consulting
Why does collaboration fail? Why do companies spend so much time and money for the latest and greatest just to have the same outcome?
The answer lies in communication and collaboration. When software is bought and consultants are brought in, companies look at what is the fastest way to get a return on investment, without understanding what the software can actually do, and how that software can actually improve communication.
For example, take SharePoint. Most companies that purchase the software learn "how" it works and "how" to use it. Next they install the software and proceed to do "training" on "how" to use the software. Then IT puts limitations in place, but IT doesn't understand what the program can actually do. Next, different departments are given a page or site and given minimal training. Those departments then go and create folders within folders, just as if they were using a shared drive. However, in the case of SharePoint - that is not the point. Yes, SharePoint can be used as a document repository, with versioning and document control, but it can do so much more. SharePoint can allow a department to truly automate a manual process and save hours if not days. It can, out-of-the-box, allow a content owner to have one source of the truth. In other words, it can more than what it is used for.
What organizations lack is the knowledge and buy-in from the business and IT. Business and IT should work together, not at odds against each other. In order to do this, it is important the collaboration is accomplished with one vocabulary and one understanding.